What qualifications do your property managers have?
All of our London property managers and team assistants are either qualified through the Institute of Residential Property Management (IRPM) or working towards it. Our Senior Property Managers are also qualified through the Royal Institution of Chartered Surveyors (RICS).
What makes the Urang Group stand out from other property management companies?
So here at Urang our core offering is the management of residential apartment blocks across London. These can range in size from a small 2 unit building, all the way up to multi-hundred unit developments. We manage all sizes of blocks, as well as a complete spread of building ages, from older, often listed buildings, to newly built, modern developments.
We draw upon the specialist resources across the Urang Group to deliver the best service to our clients, often in cost-effective ways.
For example, if your building requires regular maintenance or larger-scale refurbishments/construction works, we can involve the Urang Property Maintenance and Urang Major Works teams internally, rather than you having to source additional external contractors and the hassle this brings.
We also have specialist teams who can work on property surveying, health and safety consulting, project management and other legal and administrative aspects related to your property.
Current managing agent isn’t performing – can you give us some advice?
Of course! Please get in touch and we will help out where we can. You can use our webchat widget to start a conversation or visit our contact page.
I can’t log on to your system, what can I do?
Please get in touch with your property manager who will be able to reset your log in details. Or send us a message through our webchat widget or visit our contact page.
How much notice do you need to begin management?
We like to have at least a month to get properly set up on our systems and allocate resources internally but this can be expedited under special circumstances. Please contact us for more information.
What are your opening hours?
Our usual office hours are 9am to 6pm, Monday to Friday. We also offer a 24 hour emergency line for an extra fee. Please contact us for more details.
What is your complaints procedure?
Please contact your property manager or visit our contact page.
Building Finance FAQ's
What is the difference between management fee and service charge?
Management fees are the fees Urang is paid to manage the building. The remainder of the service charges are used to pay for other services such as property maintenance and insurance for the building. More information from The Association of Residential Managing Agents (ARMA) can be found here.
How are Urang's fees calculated?
At Urang we calculate our management fees as per guidance from both the Royal Institute of Chartered Surveyors (RICS) and The Association of Residential Managing Agents (ARMA), i.e an overall fee for the block rather than a percentage of the total service charge budget.
How often do I have to pay my service charges?
The frequency of collection is determined by your lease and are usually either every 3, 6 or 12 months with the budget usually being reviewed annually.
You can download a copy of your service charge statement here.
I can’t afford my service charges – what can I do?
It is vital that we receive your service charges promptly to allow us to manage the building properly. Please contact us immediately if you are having trouble with paying and we will see what we can do to assist you.
Building Maintenance FAQ's
Who is responsible for repairs in my flat?
The repair covenants are defined in your lease. Generally speaking, if something serves only your flat, it is usually your responsibility. Common exceptions to this rule are windows and doors so please do check your lease before undertaking any work.
If we move management to Urang, can we keep our existing contractors?
Absolutely. If something is working well at your building we won’t change it. Alternatively, we can review all existing contracts and services and see where we can improve efficiency and save you money.
What can I do about a noisy neighbour or other anti-social behaviour?
Please inform both your property manager and your local council, which you can do by accessing the gov.uk website. You will need to keep a diary of the time, duration and type of disturbance for the council to be able to take action. The more detail the better. All leaseholders have the right of ‘quiet and enjoyment’ and so there could also be some legal recourse against the leaseholder.
Our cleaner isn’t doing a good job, what can I do?
If there is something you aren’t happy with at your building, please contact your property manager in the first instance. Feedback is important to all and we usually give the service provider the chance to improve or else we may seek alternatives.
Do Urang get commission from contractors on arranged works?
No, we don't.
Building Insurance FAQ's
Does the service charge cover contents insurances?
Usually no. The service charge usually pays for the Buildings (and sometimes Terrorism) Insurance for the block. Lessees should take out other insurances as appropriate.
Do I need to take out other insurances?
The service charge usually covers the Buildings insurance only. Other insurances to consider include contents insurance and landlord insurance if applicable. Be sure to check you are fully covered for your needs when you purchase the property.
Where can I get a copy of the building insurance certificate?
The demise of your property is defined in your lease. Please check your lease or get in touch with your property manager for clarification.
Where can I get a copy of the lease for my flat?
Your conveyancer should have provided you with a copy of your lease at during the sale. You can download a copy from Land Registry for a fee or Urang can provide this for £50 exc. VAT.
Still have a question?
Use our webchat feature to ask us a question and we'll get back to you as soon as possible. Or visit our contact page.
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